Set Up in Minutes, Not Hours
Get your Webex and Smokeball integration running quickly with our simple 3-step process
Connect Webex
Link your Webex account using OAuth 2.0 to enable call capture from all devices.
Connect Smokeball
Authenticate your Smokeball account using API Key. Setup takes 10 minutes.
Start Logging Automatically
Every Webex call automatically creates a detailed record in Smokeball with transcripts, recordings, and smart contact matching.
How Webex and Smokeball Work Together
Call Connector creates a seamless bridge between Webex and Smokeball, turning every communication into organized, searchable data.
Automatic Call Logging
When a call ends on Webex, Call Connector immediately gets to work. It looks up the phone number in your Smokeball contacts and creates a Fee with complete metadata: duration, timestamp, direction, and participants.
Recording & Transcripts
Recording a call in Webex? The recording and AI-generated transcript (optimized for legal terminology) are automatically attached. No manual uploads, no copy-paste—everything flows automatically.
Smart Matter Linking
Calls are automatically associated with the relevant matter based on the contact. Everything stays organized without you lifting a finger.
What's Included
Call Logging
SMS Logging
Fax Logging
Recording Storage
AI Transcripts
Matter Association
Legal Transcription
Available on Way Better+ Plan
This integration requires the Way Better plan or higher. Both Webex and Smokeball must have active accounts.
Why Webex + Smokeball?
The Problem
Every Webex call with clients, opposing counsel, or court staff is potential billable time—but manually logging call details, duration, and notes into Smokeball is tedious and error-prone. Attorneys and paralegals lose 30-60 minutes daily on call documentation, and calls without notes mean lost revenue and compliance gaps.
The Solution
Call Connector automatically captures every Webex call and creates a Fee in Smokeball with complete details: participants, duration, timestamp, and direction. When you record calls in Webex, you also get AI-powered transcripts tuned for legal terminology—searchable and ready for review. If the contact has an associated matter, everything links automatically.
The Result
Complete call documentation without the data entry. Your team recovers hours weekly for billable work. Smokeball becomes your single source of truth for all client communications, with every Webex call automatically preserved for billing and compliance.
Everything Captured Automatically
Complete details from every Webex communication, automatically organized in Smokeball
Every Webex meeting with external attendees automatically recorded
Meeting duration, timestamp, and participant list captured
AI-powered transcriptions with speaker identification
Full meeting recordings stored in connected cloud storage
Recordings and transcripts logged to destination CRM/practice management system
Manual bot invitation available for ad-hoc meetings
Calls logged as Fees when single matter found (billable time tracking)
Calls logged as Tasks when multiple or no matters found
All events tagged with ion8-CALL activity code for easy filtering
AI-powered legal transcriptions embedded (Way Better plan and above)
Recording links included for instant playback
SMS logged as Memos (single matter) or Tasks (multiple/no matter)
See It In Action
Real examples of Webex and Smokeball working together with Call Connector
Smokeball: Calls with single matter association appear as Fees in the Time & Fees tab
Smokeball: Calls with multiple or no matters appear as Tasks in the Tasks module
Smokeball: SMS with single matter association appear as Memos on the Matter
Smokeball: SMS logged as a Task in Smokeball
Smokeball: Fax logged as a Smokeball Document on a Matter
Webex: AI-powered transcripts identify speakers and capture full conversation
Webex: The recall.ai bot appears as a participant in your video meetings
Frequently Asked Questions
Common questions about connecting Webex with Smokeball
