Set Up in Minutes, Not Hours
Get your Dialpad and Smokeball integration running quickly with our simple 3-step process
Connect Dialpad
Link your Dialpad account using OAuth 2.0 to enable call capture from all devices.
Connect Smokeball
Authenticate your Smokeball account using API Key. Setup takes 10 minutes.
Start Logging Automatically
Every Dialpad call automatically creates a detailed record in Smokeball with transcripts, recordings, and smart contact matching.
How Dialpad and Smokeball Work Together
Call Connector creates a seamless bridge between Dialpad and Smokeball, turning every communication into organized, searchable data.
Automatic Call Logging
When a call or text message ends on Dialpad, Call Connector immediately gets to work. It looks up the phone number in your Smokeball contacts and creates a Fee with complete metadata: duration, timestamp, direction, and participants.
Recording & Transcripts
Recording a call in Dialpad? The recording and AI-generated transcript (optimized for legal terminology) are automatically attached. No manual uploads, no copy-paste—everything flows automatically.
Smart Matter Linking
Calls are automatically associated with the relevant matter based on the contact. Everything stays organized without you lifting a finger.
SMS Integration
Text messages from Dialpad become Memos in Smokeball too, preserving complete conversation threads alongside your call history.
What's Included
Call Logging
SMS Logging
Fax Logging
Recording Storage
AI Transcripts
Matter Association
Legal Transcription
Available on Way Better+ Plan
This integration requires the Way Better plan or higher. Both Dialpad and Smokeball must have active accounts.
Why Dialpad + Smokeball?
The Problem
Every Dialpad call with clients, opposing counsel, or court staff is potential billable time—but manually logging call details, duration, and notes into Smokeball is tedious and error-prone. Attorneys and paralegals lose 30-60 minutes daily on call documentation, and calls without notes mean lost revenue and compliance gaps.
The Solution
Call Connector automatically captures every Dialpad call and creates a Fee in Smokeball with complete details: participants, duration, timestamp, and direction. When you record calls in Dialpad, you also get AI-powered transcripts tuned for legal terminology—searchable and ready for review. If the contact has an associated matter, everything links automatically. Dialpad text messages become Memo too, preserving complete conversation threads.
The Result
Complete call documentation without the data entry. Your team recovers hours weekly for billable work. Smokeball becomes your single source of truth for all client communications, with every Dialpad call automatically preserved for billing and compliance.
Everything Captured Automatically
Complete details from every Dialpad communication, automatically organized in Smokeball
Every call captured with full details and participants
Call duration, timestamp, and direction automatically recorded
AI-powered transcriptions from Dialpad's built-in transcription
Call recordings captured and stored in connected cloud storage
SMS and MMS messages captured with full content
Fax support NOT available (coming 2025)
Calls logged as Fees when single matter found (billable time tracking)
Calls logged as Tasks when multiple or no matters found
All events tagged with ion8-CALL activity code for easy filtering
AI-powered legal transcriptions embedded (Way Better plan and above)
Recording links included for instant playback
SMS logged as Memos (single matter) or Tasks (multiple/no matter)
See It In Action
Real examples of Dialpad and Smokeball working together with Call Connector
Smokeball: Calls with single matter association appear as Fees in the Time & Fees tab
Smokeball: Calls with multiple or no matters appear as Tasks in the Tasks module
Smokeball: SMS with single matter association appear as Memos on the Matter
Smokeball: SMS logged as a Task in Smokeball
Smokeball: Fax logged as a Smokeball Document on a Matter
Dialpad: Sign in with Company Admin account to authorize Call Connector
Dialpad: Dialpad admin settings sidebar
Dialpad: Calls from Dialpad include AI-powered transcriptions and recordings
Dialpad: Enable AI transcription and summarization in Dialpad settings
Frequently Asked Questions
Common questions about connecting Dialpad with Smokeball
