Integrate RingCentral and Smokeball for Effortless Call Logging
Automatically capture every RingCentral call and create detailed records in Smokeball. Perfect for legal professionals who need accurate call records for billing, compliance, and case management.
Set Up in Minutes, Not Hours
Get your RingCentral and Smokeball integration running quickly with our simple 3-step process
Connect RingCentral
Link your RingCentral account using JWT to enable call capture from all devices.
Connect Smokeball
Authenticate your Smokeball account using API Key. Setup takes 10 minutes.
Start Logging Automatically
Every RingCentral call automatically creates a detailed record in Smokeball with transcripts, recordings, and smart contact matching.
How RingCentral and Smokeball Work Together
Call Connector creates a seamless bridge between RingCentral and Smokeball, turning every communication into organized, searchable data.
Automatic Call Logging
When a call or text message ends on RingCentral, Call Connector immediately gets to work. It looks up the phone number in your Smokeball contacts and creates a Fee with complete metadata: duration, timestamp, direction, and participants.
Recording & Transcripts
Recording a call in RingCentral? The recording and AI-generated transcript (optimized for legal terminology) are automatically attached. No manual uploads, no copy-paste—everything flows automatically.
Smart Matter Linking
Calls are automatically associated with the relevant matter based on the contact. Everything stays organized without you lifting a finger.
SMS Integration
Text messages from RingCentral become Memos in Smokeball too, preserving complete conversation threads alongside your call history.
What's Included
Call Logging
SMS Logging
Fax Logging
Recording Storage
AI Transcripts
Matter Association
Legal Transcription
Available on Way Better+ Plan
This integration requires the Way Better plan or higher. Both RingCentral and Smokeball must have active accounts.
Why RingCentral + Smokeball?
The Problem
Every RingCentral call with clients, opposing counsel, or court staff is potential billable time—but manually logging call details, duration, and notes into Smokeball is tedious and error-prone. Attorneys and paralegals lose 30-60 minutes daily on call documentation, and calls without notes mean lost revenue and compliance gaps.
The Solution
Call Connector automatically captures every RingCentral call and creates a Fee in Smokeball with complete details: participants, duration, timestamp, and direction. When you record calls in RingCentral, you also get AI-powered transcripts tuned for legal terminology—searchable and ready for review. If the contact has an associated matter, everything links automatically. RingCentral text messages become Memo too, preserving complete conversation threads.
The Result
Complete call documentation without the data entry. Your team recovers hours weekly for billable work. Smokeball becomes your single source of truth for all client communications, with every RingCentral call automatically preserved for billing and compliance.
Everything Captured Automatically
Complete details from every RingCentral communication, automatically organized in Smokeball
Every inbound and outbound call from any RingCentral device or extension
Complete call metadata: duration, participants, timestamps, direction
AI transcriptions with speaker labels (only for manually recorded calls)
Call recordings and playback links (only for manually recorded calls)
AI summaries highlighting key points (only for manually recorded calls of sufficient length)
SMS and MMS messages with full conversation threads
Calls logged as Fees when single matter found (billable time tracking)
Calls logged as Tasks when multiple or no matters found
All events tagged with ion8-CALL activity code for easy filtering
AI-powered legal transcriptions embedded (Way Better plan and above)
Recording links included for instant playback
SMS logged as Memos (single matter) or Tasks (multiple/no matter)
See It In Action
Real examples of RingCentral and Smokeball working together with Call Connector
Smokeball: Calls with single matter association appear as Fees in the Time & Fees tab
Smokeball: Calls with multiple or no matters appear as Tasks in the Tasks module
Smokeball: SMS with single matter association appear as Memos on the Matter
Smokeball: SMS logged as a Task in Smokeball
Smokeball: Fax logged as a Smokeball Document on a Matter
RingCentral: Sign into RingCentral, and then go to your developer settings to create a JWT for Call Connector.
RingCentral: Reveal the JWT by clicking on “Click to see”. Copy and paste it into the authorization screen in Connect.
RingCentral: Paste your JWT credentials in the Call Connector configuration dashboard to connect RingCentral
RingCentral: Tap the Record button during calls to enable AI transcriptions and summaries
Frequently Asked Questions
Common questions about connecting RingCentral with Smokeball
Connect to Smokeball from other communication platforms
Receive call logs from RingCentral in other systems
