Seamlessly Connect RingCentral with HubSpot
Turn every RingCentral conversation into actionable HubSpot data. Automatically log calls, transcribe conversations, and update your HubSpot records in real-time.
Set Up in Minutes, Not Hours
Get your RingCentral and HubSpot integration running quickly with our simple 3-step process
Connect RingCentral
Link your RingCentral account using JWT to enable call capture from all devices.
Connect HubSpot
Authenticate your HubSpot account using OAuth 2.0. Setup takes 5 minutes.
Start Logging Automatically
Every RingCentral call automatically creates a detailed record in HubSpot with transcripts, recordings, and smart contact matching.
How RingCentral and HubSpot Work Together
Call Connector creates a seamless bridge between RingCentral and HubSpot, turning every communication into organized, searchable data.
Automatic Call Logging
When a call or text message ends on RingCentral, Call Connector immediately gets to work. It looks up the phone number in your HubSpot contacts and creates a Call Record with complete metadata: duration, timestamp, direction, and participants.
Recording & Transcripts
Recording a call in RingCentral? The recording and AI-generated transcript are automatically attached. No manual uploads, no copy-paste—everything flows automatically.
Smart Matter Linking
Calls are automatically associated with the relevant matter based on the contact. Everything stays organized without you lifting a finger.
SMS Integration
Text messages from RingCentral become Communications in HubSpot too, preserving complete conversation threads alongside your call history.
What's Included
Call Logging
SMS Logging
Fax Logging
Recording Storage
AI Transcripts
Matter Association
Available on Enterprise+ Plan
This integration requires the Enterprise plan or higher. Both RingCentral and HubSpot must have active accounts.
Why RingCentral + HubSpot?
The Problem
Sales teams live on the phone, but when RingCentral calls aren't logged to HubSpot, deals slip through the cracks. Reps waste time manually updating CRM records instead of selling, and managers lack visibility into customer conversations and pipeline health.
The Solution
Call Connector automatically captures every RingCentral call and creates a Call Record in HubSpot with complete details: participants, duration, timestamp, and direction. When you record calls in RingCentral, you also get AI-powered transcripts—searchable and ready for review. If the contact has an associated matter, everything links automatically. RingCentral text messages become Communication too, preserving complete conversation threads.
The Result
Sales reps stay focused on selling while every RingCentral conversation automatically updates HubSpot. Managers get complete visibility into customer interactions. No missed follow-ups, no lost deals, no manual logging—just automatic, accurate pipeline data.
Everything Captured Automatically
Complete details from every RingCentral communication, automatically organized in HubSpot
Every inbound and outbound call from any RingCentral device or extension
Complete call metadata: duration, participants, timestamps, direction
AI transcriptions with speaker labels (only for manually recorded calls)
Call recordings and playback links (only for manually recorded calls)
AI summaries highlighting key points (only for manually recorded calls of sufficient length)
SMS and MMS messages with full conversation threads
Every call logged as a Call record with full details
Call duration, timestamp, direction, and participants automatically captured
AI-powered transcriptions embedded in call details
Recording links included for instant playback (shows as 'not recorded' in HubSpot UI)
SMS messages logged as Communications in the SMS category
Faxes logged as Notes associated with the contact
See It In Action
Real examples of RingCentral and HubSpot working together with Call Connector
HubSpot: Calls appear as Call records with duration and timestamp details
HubSpot: Click to view full call details including transcripts and recording links
HubSpot: SMS messages appear as Communications in the SMS category
HubSpot: SMS are logged as Notes on the contact for complete communication history
HubSpot: Fax logged as a Note in HubSpot.
RingCentral: Sign into RingCentral, and then go to your developer settings to create a JWT for Call Connector.
RingCentral: Reveal the JWT by clicking on “Click to see”. Copy and paste it into the authorization screen in Connect.
RingCentral: Paste your JWT credentials in the Call Connector configuration dashboard to connect RingCentral
RingCentral: Tap the Record button during calls to enable AI transcriptions and summaries
Frequently Asked Questions
Common questions about connecting RingCentral with HubSpot
Connect to HubSpot from other communication platforms
Receive call logs from RingCentral in other systems
