Seamlessly Connect RingCentral with Zoho CRM
Turn every RingCentral conversation into actionable Zoho CRM data. Automatically log calls, transcribe conversations, and update your Zoho CRM records in real-time.
Set Up in Minutes, Not Hours
Get your RingCentral and Zoho CRM integration running quickly with our simple 3-step process
Connect RingCentral
Link your RingCentral account using JWT to enable call capture from all devices.
Connect Zoho CRM
Authenticate your Zoho CRM account using OAuth 2.0. Setup takes 5 minutes.
Start Logging Automatically
Every RingCentral call automatically creates a detailed record in Zoho CRM with transcripts, recordings, and smart contact matching.
How RingCentral and Zoho CRM Work Together
Call Connector creates a seamless bridge between RingCentral and Zoho CRM, turning every communication into organized, searchable data.
Automatic Call Logging
When a call or text message ends on RingCentral, Call Connector immediately gets to work. It looks up the phone number in your Zoho CRM contacts and creates a Call Record with complete metadata: duration, timestamp, direction, and participants.
Recording & Transcripts
Recording a call in RingCentral? The recording and AI-generated transcript are automatically attached. No manual uploads, no copy-paste—everything flows automatically.
SMS Integration
Text messages from RingCentral become Notes in Zoho CRM too, preserving complete conversation threads alongside your call history.
What's Included
Call Logging
SMS Logging
Fax Logging
Recording Storage
AI Transcripts
Available on Free+ Plan
This integration requires the Free plan or higher. Both RingCentral and Zoho CRM must have active accounts.
Why RingCentral + Zoho CRM?
The Problem
Sales teams live on the phone, but when RingCentral calls aren't logged to Zoho CRM, deals slip through the cracks. Reps waste time manually updating CRM records instead of selling, and managers lack visibility into customer conversations and pipeline health.
The Solution
Call Connector automatically captures every RingCentral call and creates a Call Record in Zoho CRM with complete details: participants, duration, timestamp, and direction. When you record calls in RingCentral, you also get AI-powered transcripts—searchable and ready for review. RingCentral text messages become Note too, preserving complete conversation threads.
The Result
Sales reps stay focused on selling while every RingCentral conversation automatically updates Zoho CRM. Managers get complete visibility into customer interactions. No missed follow-ups, no lost deals, no manual logging—just automatic, accurate pipeline data.
Everything Captured Automatically
Complete details from every RingCentral communication, automatically organized in Zoho CRM
Every inbound and outbound call from any RingCentral device or extension
Complete call metadata: duration, participants, timestamps, direction
AI transcriptions with speaker labels (only for manually recorded calls)
Call recordings and playback links (only for manually recorded calls)
AI summaries highlighting key points (only for manually recorded calls of sufficient length)
SMS and MMS messages with full conversation threads
Every call logged as a Call record with full details
Call duration, timestamp, direction, and participants automatically captured
AI-powered transcriptions embedded in call details
Recording links included for instant playback
SMS messages logged as Notes on contact records
Faxes stored as Attachment records on the Account
See It In Action
Real examples of RingCentral and Zoho CRM working together with Call Connector
Zoho CRM: Calls appear as Call records with duration and participant details
Zoho CRM: SMS messages appear as Notes on the contact record
Zoho CRM: Faxes are stored as Attachment records on the Account
RingCentral: Sign into RingCentral, and then go to your developer settings to create a JWT for Call Connector.
RingCentral: Reveal the JWT by clicking on “Click to see”. Copy and paste it into the authorization screen in Connect.
RingCentral: Paste your JWT credentials in the Call Connector configuration dashboard to connect RingCentral
RingCentral: Tap the Record button during calls to enable AI transcriptions and summaries
Frequently Asked Questions
Common questions about connecting RingCentral with Zoho CRM
Connect to Zoho CRM from other communication platforms
Receive call logs from RingCentral in other systems
