Never Miss a RingCentral Conversation with Smart Call Capture
RingCentral is a leading cloud-based business communications platform providing voice, video, messaging, and collaboration. Advanced call management features and robust integrations help organizations streamline communication workflows.
Call Connector automatically captures every RingCentral call, SMS, and fax and logs them to your CRM or practice management system. No manual entry, no missed conversations.
Transform Your RingCentral Communication
Automatically capture and log every call to your CRM or practice management system
Universal CRM Logging
Automatically log every RingCentral call to Salesforce, HubSpot, Clio, or any supported CRM—no manual work required.
AI-Powered Transcription
Real-time AI transcription turns conversations into searchable, actionable data with speaker identification and highlights.
Complete Call Intelligence
Capture duration, participants, timestamps, recordings, and transcripts from every RingCentral call automatically.
About RingCentral
RingCentral is a cloud-based unified communications platform that provides voice, video, messaging, and collaboration tools for businesses. The platform includes call management, team messaging, video conferencing, and integrations with business applications.
With Call Connector, RingCentral calls and SMS are automatically logged to your CRM or practice management system. Note that recording must be initiated during the call for transcription and AI features to be available.
What Gets Captured
Every RingCentral communication flows to any destination you choose—automatically
Every inbound and outbound call from any RingCentral device or extension
Complete call metadata: duration, participants, timestamps, direction
AI transcriptions with speaker labels (only for manually recorded calls)
Call recordings and playback links (only for manually recorded calls)
AI summaries highlighting key points (only for manually recorded calls of sufficient length)
SMS and MMS messages with full conversation threads
Fax documents with automatic PDF generation and storage
Automatic contact matching to existing CRM contacts
How It Works
Getting started is quick and painless, just 5-10 minutes from start to finish. As a RingCentral Super Admin, simply create a secure JWT credential in your Developer Settings, paste it into Call Connector, and you're done. No complex configuration, no IT team required.
From that moment forward, Call Connector becomes your silent productivity partner. Every call, SMS, and fax flows seamlessly into your CRM, automatically matched to the right contact and organized exactly where you need it. Want the full power of AI? Just hit the Record button during your calls, and Call Connector transforms conversations into searchable transcripts, intelligent summaries, and actionable insights. The longer the call, the richer the intelligence, giving you documentation that actually helps you close deals, win cases, and serve clients better.
Read full technical documentation
→What's Included
Automatic Call Logging
AI Transcription
Recording Storage
SMS Logging
Fax Logging
Quick Setup
Authentication
JWT
Setup Time
5-10 minutes
Plan Tier
Free+
Status
Available
See It In Action
Sign into RingCentral, and then go to your developer settings to create a JWT for Call Connector.
Reveal the JWT by clicking on “Click to see”. Copy and paste it into the authorization screen in Connect.
Paste your JWT credentials in the Call Connector configuration dashboard to connect RingCentral
Tap the Record button during calls to enable AI transcriptions and summaries
Frequently Asked Questions
Works with Your Favorite CRM & Practice Management Systems
Automatically log RingCentral calls into any of these systems
