Seamlessly Connect RingCentral with Lawmatics
Turn every RingCentral conversation into actionable Lawmatics data. Automatically log calls, transcribe conversations, and update your Lawmatics records in real-time.
Set Up in Minutes, Not Hours
Get your RingCentral and Lawmatics integration running quickly with our simple 3-step process
Connect RingCentral
Link your RingCentral account using JWT to enable call capture from all devices.
Connect Lawmatics
Authenticate your Lawmatics account using OAuth 2.0. Setup takes 10 minutes.
Start Logging Automatically
Every RingCentral call automatically creates a detailed record in Lawmatics with transcripts, recordings, and smart contact matching.
How RingCentral and Lawmatics Work Together
Call Connector creates a seamless bridge between RingCentral and Lawmatics, turning every communication into organized, searchable data.
Automatic Call Logging
When a call or text message ends on RingCentral, Call Connector immediately gets to work. It looks up the phone number in your Lawmatics contacts and creates a detailed Note with complete metadata: duration, timestamp, direction, and participants.
Recording & Transcripts
Recording a call in RingCentral? The recording and AI-generated transcript (optimized for legal terminology) are automatically attached. No manual uploads, no copy-paste—everything flows automatically.
Smart Matter Linking
Calls are automatically associated with the relevant matter based on the contact. Everything stays organized without you lifting a finger.
SMS Integration
Text messages from RingCentral become records in Lawmatics too, preserving complete conversation threads alongside your call history.
What's Included
Call Logging
SMS Logging
Fax Logging
Recording Storage
AI Transcripts
Matter Association
Legal Transcription
Available on Way Better+ Plan
This integration requires the Way Better plan or higher. Both RingCentral and Lawmatics must have active accounts.
Why RingCentral + Lawmatics?
The Problem
Sales teams live on the phone, but when RingCentral calls aren't logged to Lawmatics, deals slip through the cracks. Reps waste time manually updating CRM records instead of selling, and managers lack visibility into customer conversations and pipeline health.
The Solution
Call Connector automatically captures every RingCentral call and creates a Note in Lawmatics with complete details: participants, duration, timestamp, and direction. When you record calls in RingCentral, you also get AI-powered transcripts tuned for legal terminology—searchable and ready for review. If the contact has an associated matter, everything links automatically. RingCentral text messages become records too, preserving complete conversation threads.
The Result
Sales reps stay focused on selling while every RingCentral conversation automatically updates Lawmatics. Managers get complete visibility into customer interactions. No missed follow-ups, no lost deals, no manual logging—just automatic, accurate pipeline data.
Everything Captured Automatically
Complete details from every RingCentral communication, automatically organized in Lawmatics
Every inbound and outbound call from any RingCentral device or extension
Complete call metadata: duration, participants, timestamps, direction
AI transcriptions with speaker labels (only for manually recorded calls)
Call recordings and playback links (only for manually recorded calls)
AI summaries highlighting key points (only for manually recorded calls of sufficient length)
SMS and MMS messages with full conversation threads
Calls logged as Notes on Matter (single matter) or Contact (multiple matters)
Call duration, timestamp, direction, and participants automatically captured
AI-powered legal transcriptions embedded in Note (Way Better plan and above)
Recording links included for instant playback
SMS messages logged as Notes with same intelligent routing
Faxes stored as Files on the Contact record
See It In Action
Real examples of RingCentral and Lawmatics working together with Call Connector
Lawmatics: Calls appear as Notes on the Contact when multiple matters exist
Lawmatics: SMS messages also appear as Notes with full message content
Lawmatics: Faxes are stored in the Files tab of the Contact record
Lawmatics: Click to view full fax file details and download options
RingCentral: Sign into RingCentral, and then go to your developer settings to create a JWT for Call Connector.
RingCentral: Reveal the JWT by clicking on “Click to see”. Copy and paste it into the authorization screen in Connect.
RingCentral: Paste your JWT credentials in the Call Connector configuration dashboard to connect RingCentral
RingCentral: Tap the Record button during calls to enable AI transcriptions and summaries
Frequently Asked Questions
Common questions about connecting RingCentral with Lawmatics
Connect to Lawmatics from other communication platforms
Receive call logs from RingCentral in other systems
