Link RingCentral and Microsoft Dynamics 365 for Complete Call Capture
Turn every RingCentral conversation into actionable Microsoft Dynamics 365 data. Automatically log calls, transcribe conversations, and update your Microsoft Dynamics 365 records in real-time.
Set Up in Minutes, Not Hours
Get your RingCentral and Microsoft Dynamics 365 integration running quickly with our simple 3-step process
Connect RingCentral
Link your RingCentral account using JWT to enable call capture from all devices.
Connect Microsoft Dynamics 365
Authenticate your Microsoft Dynamics 365 account using OAuth 2.0 (Microsoft Identity). Setup takes 10 minutes.
Start Logging Automatically
Every RingCentral call automatically creates a detailed record in Microsoft Dynamics 365 with transcripts, recordings, and smart contact matching.
How RingCentral and Microsoft Dynamics 365 Work Together
Call Connector creates a seamless bridge between RingCentral and Microsoft Dynamics 365, turning every communication into organized, searchable data.
Automatic Call Logging
When a call or text message ends on RingCentral, Call Connector immediately gets to work. It looks up the phone number in your Microsoft Dynamics 365 contacts and creates a Phone Call with complete metadata: duration, timestamp, direction, and participants.
Recording & Transcripts
Recording a call in RingCentral? The recording and AI-generated transcript are automatically attached. No manual uploads, no copy-paste—everything flows automatically.
Smart Matter Linking
Calls are automatically associated with the relevant matter based on the contact. Everything stays organized without you lifting a finger.
SMS Integration
Text messages from RingCentral become Notes in Microsoft Dynamics 365 too, preserving complete conversation threads alongside your call history.
What's Included
Call Logging
SMS Logging
Fax Logging
Recording Storage
AI Transcripts
Matter Association
Available on Enterprise+ Plan
This integration requires the Enterprise plan or higher. Both RingCentral and Microsoft Dynamics 365 must have active accounts.
Why RingCentral + Microsoft Dynamics 365?
The Problem
Sales teams live on the phone, but when RingCentral calls aren't logged to Microsoft Dynamics 365, deals slip through the cracks. Reps waste time manually updating CRM records instead of selling, and managers lack visibility into customer conversations and pipeline health.
The Solution
Call Connector automatically captures every RingCentral call and creates a Phone Call in Microsoft Dynamics 365 with complete details: participants, duration, timestamp, and direction. When you record calls in RingCentral, you also get AI-powered transcripts—searchable and ready for review. If the contact has an associated matter, everything links automatically. RingCentral text messages become Note too, preserving complete conversation threads.
The Result
Sales reps stay focused on selling while every RingCentral conversation automatically updates Microsoft Dynamics 365. Managers get complete visibility into customer interactions. No missed follow-ups, no lost deals, no manual logging—just automatic, accurate pipeline data.
Everything Captured Automatically
Complete details from every RingCentral communication, automatically organized in Microsoft Dynamics 365
Every inbound and outbound call from any RingCentral device or extension
Complete call metadata: duration, participants, timestamps, direction
AI transcriptions with speaker labels (only for manually recorded calls)
Call recordings and playback links (only for manually recorded calls)
AI summaries highlighting key points (only for manually recorded calls of sufficient length)
SMS and MMS messages with full conversation threads
Every call logged as a Phone Call activity record
Call duration, timestamp, direction, and participants automatically captured
AI-powered transcriptions embedded in activity details
Recording links included for instant playback
SMS messages logged as Notes on Contact timeline
Faxes stored as Fax records with optional timeline visibility
See It In Action
Real examples of RingCentral and Microsoft Dynamics 365 working together with Call Connector
Microsoft Dynamics 365: The Microsoft Dynamics 365 Sales authorization form in ion8 Connect
Microsoft Dynamics 365: Fax logged into Microsoft Dynamics 365 Sales, with the timeline disabled.
Microsoft Dynamics 365: Fax logged into Microsoft Dynamics 365 Sales, with the timeline enabled.
Microsoft Dynamics 365: Calls appear as Phone Call activity records with full details
Microsoft Dynamics 365: SMS messages appear as Notes on the Contact timeline
Microsoft Dynamics 365: Fax records without timeline enabled - file uploaded but not visible in UI
RingCentral: Sign into RingCentral, and then go to your developer settings to create a JWT for Call Connector.
RingCentral: Reveal the JWT by clicking on “Click to see”. Copy and paste it into the authorization screen in Connect.
RingCentral: Paste your JWT credentials in the Call Connector configuration dashboard to connect RingCentral
RingCentral: Tap the Record button during calls to enable AI transcriptions and summaries
Frequently Asked Questions
Common questions about connecting RingCentral with Microsoft Dynamics 365
Connect to Microsoft Dynamics 365 from other communication platforms
Receive call logs from RingCentral in other systems
