Set Up in Minutes, Not Hours
Get your Dialpad and HubSpot integration running quickly with our simple 3-step process
Connect Dialpad
Link your Dialpad account using OAuth 2.0 to enable call capture from all devices.
Connect HubSpot
Authenticate your HubSpot account using OAuth 2.0. Setup takes 5 minutes.
Start Logging Automatically
Every Dialpad call automatically creates a detailed record in HubSpot with transcripts, recordings, and smart contact matching.
How Dialpad and HubSpot Work Together
Call Connector creates a seamless bridge between Dialpad and HubSpot, turning every communication into organized, searchable data.
Automatic Call Logging
When a call or text message ends on Dialpad, Call Connector immediately gets to work. It looks up the phone number in your HubSpot contacts and creates a Call Record with complete metadata: duration, timestamp, direction, and participants.
Recording & Transcripts
Recording a call in Dialpad? The recording and AI-generated transcript are automatically attached. No manual uploads, no copy-paste—everything flows automatically.
Smart Matter Linking
Calls are automatically associated with the relevant matter based on the contact. Everything stays organized without you lifting a finger.
SMS Integration
Text messages from Dialpad become Communications in HubSpot too, preserving complete conversation threads alongside your call history.
What's Included
Call Logging
SMS Logging
Fax Logging
Recording Storage
AI Transcripts
Matter Association
Available on Enterprise+ Plan
This integration requires the Enterprise plan or higher. Both Dialpad and HubSpot must have active accounts.
Why Dialpad + HubSpot?
The Problem
Sales teams live on the phone, but when Dialpad calls aren't logged to HubSpot, deals slip through the cracks. Reps waste time manually updating CRM records instead of selling, and managers lack visibility into customer conversations and pipeline health.
The Solution
Call Connector automatically captures every Dialpad call and creates a Call Record in HubSpot with complete details: participants, duration, timestamp, and direction. When you record calls in Dialpad, you also get AI-powered transcripts—searchable and ready for review. If the contact has an associated matter, everything links automatically. Dialpad text messages become Communication too, preserving complete conversation threads.
The Result
Sales reps stay focused on selling while every Dialpad conversation automatically updates HubSpot. Managers get complete visibility into customer interactions. No missed follow-ups, no lost deals, no manual logging—just automatic, accurate pipeline data.
Everything Captured Automatically
Complete details from every Dialpad communication, automatically organized in HubSpot
Every call captured with full details and participants
Call duration, timestamp, and direction automatically recorded
AI-powered transcriptions from Dialpad's built-in transcription
Call recordings captured and stored in connected cloud storage
SMS and MMS messages captured with full content
Fax support NOT available (coming 2025)
Every call logged as a Call record with full details
Call duration, timestamp, direction, and participants automatically captured
AI-powered transcriptions embedded in call details
Recording links included for instant playback (shows as 'not recorded' in HubSpot UI)
SMS messages logged as Communications in the SMS category
Faxes logged as Notes associated with the contact
See It In Action
Real examples of Dialpad and HubSpot working together with Call Connector
HubSpot: Calls appear as Call records with duration and timestamp details
HubSpot: Click to view full call details including transcripts and recording links
HubSpot: SMS messages appear as Communications in the SMS category
HubSpot: SMS are logged as Notes on the contact for complete communication history
HubSpot: Fax logged as a Note in HubSpot.
Dialpad: Sign in with Company Admin account to authorize Call Connector
Dialpad: Dialpad admin settings sidebar
Dialpad: Calls from Dialpad include AI-powered transcriptions and recordings
Dialpad: Enable AI transcription and summarization in Dialpad settings
Frequently Asked Questions
Common questions about connecting Dialpad with HubSpot
